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Terms & Conditions

Manufacturing factories, machine shop, tooling machines, automation, robotics, logistics and automatized material handling are the main fields of application for our machine guarding and modular guard systems.


The following terms and conditions are important things that you should know before using or accessing / / or . Please read them carefully.

By accessing or using any part of Prismont’s website or any of the products or services offered by or through this website, you agree to be bound by the following terms and conditions of use. These terms and conditions of use may be changed at any time by Prismont without any notice to you. Your continued access and use of this website will mean that you agree to be bound by the most current version of the terms and conditions of use. Please check these terms and conditions periodically for any changes that have been made.

To avoid making the text more cumbersome, the use of the name Prismont also refers to its parent company Montfort International Ltd.

Unless otherwise stated, the term day means day and not a business day.

Right to Access

YOU MUST BE AT LEAST AGE 13 TO USE THE SITES. By using the Sites, you affirm that you are over age 13. If you are under age 13, you may not access or use the Sites.

If you are a parent or a guardian that provides consent to your teenager’s registration with an use of the sites, you agree to be bound by these terms and conditions in respect of such teenager’s use of the sites.

Privacy Policy

Please review our Privacy Policy governing your use of the Sites. Information security is important to Prismont. We have established reasonable physical, electronic and managerial safeguards to protect the information that we collect from or about our users.

Prismont does, however, reserve the right at all times to disclose any information as deems necessary to satisfy any applicable law, regulation, legal process or governmental request.

Please click here for more information on our privacy policy.


Prismont may at any time modify its Terms & Conditions. When we make changes to these Terms and Conditions, we will revise the “Last Updated” date at the bottom of this webpage. The modified Terms and Conditions will be in effect as soon as they are posted on the Site. Moreover, your continued use of the Site after notification of modifications to the present agreement constitutes your agreement to the modified stipulations.

If you disagree with the Terms & Conditions in whole, or with certain of its clauses, or if you should disagree with later possible modifications, you must immediately leave Prismont’s Site, and most importantly, do not transmit any personal information about yourself.

Terms of Use

Use of the Website

By submitting User Content and otherwise using the Prismont Site, you agree not to:

Upload, post, e-mail or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail or any other form of solicitation;

Upload, post, e-mail or otherwise transmit any content that contains computer viruses or other computer code, files or programs that interrupt, destroy or limit the functionality of the Prismont Site or any other computer software or hardware or telecommunications equipment;

Intentionally or unintentionally violate any applicable local, provincial/territorial, national or international laws, rules or regulations

Collect, store or use personal information about other users of the Site without their consent;

Use the Prismont Site in any manner that could overburden or impair it or the networks or systems connected to the Prismont Site and / or use any device, software or instrumentality to interfere with the proper working of the Sites or disobey any requirements, procedures, policies or regulations of networks connected to the Site.

You also agree that you will not violate or attempt to violate the security of the Sites. Violations of system or network security may result in civil or criminal liability.

Using a Mobile Device

If you use a mobile device to access pages of the Sites optimized for viewing via a mobile device, your access to the Sites via your mobile device confirms your agreement to these Mobile Terms, as well as the rest of the Terms & Conditions.

You agree that you are solely responsible for all message and data charges that apply to use of your mobile device to access the Prismont site. All such charges are billed by and payable to your mobile service provider.

You understand that wireless through Wi-Fi or a participating mobile service provider may not be available in all areas at all times and may be affected by product, software, coverage or other service changes made by your mobile service provider or otherwise.

Acceptance and Confirmation of the Order

You will be required to create an account in order to make a purchase on the Website. Receipt of your order will be confirmed via an automatic e-mail to the e-mail address associated with your account. Such e-mail is a confirmation that your order has been received by Prismont but does not constitute an acceptance of your order. A shipping confirmation e-mail will be sent to confirm that your order has been accepted and that the order has been shipped.

You will not be able to make changes to your order once you have submitted it. Prismont reserves the right, at its sole discretion, to cancel or refuse any order for any reason. Some situations that may result in your order being cancelled or refused are (i) limitations on quantities available for purchase; (ii) inaccuracies or errors in product or pricing information on the Website; or (iii) our inability to confirm or obtain authorization for charges to your credit card. We may also require additional verifications or information before accepting any order. Prismont will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

Prices and availability of products on the Prismont Site are subject to change without notice. Errors will be corrected when discovered and Prismont reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Your account may also be restricted or terminated for any reason, at Prismont sole discretion.

Technical Data

The information provided on Prismont’s web site is provided on an “As Is” basis and for general informational purposes only. Prismont does not guarantee whatsoever the accuracy, completeness, fitness for a particular purpose or noninfringement of proprietary rights regarding any information, materials or other documents, which are on, or referenced by, or linked to, the Prismont web site. Neither will Prismont be held responsible for incorrect information or typographical errors or elsewhere on the Prismont web site.

All drawings, descriptive text, technical data, dimensions, electrical plans and performance data posted on the Prismont Site, submitted with or integrated with the Vendor Purchase Order Acknowledgment, are based on the information provided by the manufacturer and Prismont assumes no responsibility for the accuracy of this information.


Prismont periodically schedules system downtime for the Prismont Site for maintenance and other purposes. Unplanned system outages also may occur. You agree that Prismont has no responsibility and is not liable for:

The unavailability of the Prismont Site;

any loss of data, information or materials caused by such system outages;

the resultant delay, mis-delivery or non-delivery of data, information or materials caused by such system outages;

Any outages caused by any third parties, including without limitation any companies or servers hosting the Prismont Site, any Internet service providers or otherwise.


Your ability to access and use the Prismont Site remains in effect until terminated in accordance with these Terms & Conditions. You agree that Prismont, in its sole discretion, may terminate your account and your use of the Site and may remove and delete your User Content if Prismont believes that you have violated or acted inconsistently with these Terms & Conditions or for any other reason.

Prismont also may in its sole discretion and at any time discontinue providing the Prismont Site, or any part thereof, with or without notice. You agree that any termination of your access to the Site may be effected without prior notice and you acknowledge and agree that Prismont may bar any further access to the Site. Further, you agree that Prismont will not be liable to you or any third-party for any termination of access to the Site.

Effects and Conditions

The sale of the products described herein is subject to and governed solely by these Terms & Conditions and no terms or conditions or Purchaser’s purchase order, any agreement or any other understanding shall be binding on Prismont or apply in any manner to the sale of such products. No modification of these Terms & Conditions shall be of any force or effect unless signed by an authorized officer of Prismont. No specification, drawing, print or photograph prepared by Purchaser relative to Purchaser’s order shall be binding on Prismont for any purpose unless signed by an authorized officer of Prismont.

Links to Other Websites

The Prismont Site may provide links to third-party websites that we do not own or control. Prismont makes no claim and accepts no responsibility regarding the quality, nature or reliability of the Other Sites that are accessible by hyperlinks from the Prismont Site.

Prismont provides these links to you as a convenience and the inclusion of any link does not imply endorsement by Prismont of Other Sites or any association with the operators of such Other Sites. You are responsible for viewing and abiding by the privacy statements and Terms & Conditions posted at any third-party sites.


You agree to indemnify and hold Prismont and any of its officers, directors, shareholders, employees, affiliates, agents and licensors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your misuse of the Site or your violation of these Terms & Conditions.

Limitation of liability


Prismont will not be liable for and is not responsible for any indirect, special or consequential damages arising out of this agreement under any circumstances, including, but not limited to, loss of life, personal injury, loss of income (business or personal), damage or loss (including any increased costs suffered or incurred by customer) resulting from customer’s inability to use the goods or customer’s (or its customer’s) inability to use any equipment, or any increased operating costs or loss of production or other costs incurred by customer (or any customer of customer) in removing, reinstating or repairing allegedly defective or nonconforming goods, delay damages or any other such damages, whether arising from causes similar to or dissimilar to those enumerated.

Prismont disclaims any liability for failure of performance or malfunction of the goods supplied by Prismont pursuant to the agreement which in Prismont’s opinion is the direct or indirect result of any action or inaction by customer or any party other than Prismont. This includes, without limitation, abuse, neglect, accident, improper installation, modifications or repairs not made by Prismont, incorrect or inappropriate use or application, failure to maintain, unsuitability or incompatibility with other products or equipment not supplied by Prismont, or the presence of non-recommended fluids or other contaminants.

Notwithstanding any provision hereof which may be or appear to be to the contrary, in no event whatsoever shall Prismont’s liability in respect to any claim or action of any kind arising out of, in connection with, or resulting from the manufacture, sale, delivery, resale, use or repair of the goods or component parts thereof or the services rendered by rockford systems pursuant to the agreement, or any breach by Prismont of any term of the agreement, exceed the price for the goods or component part thereof or service which gives rise to such claim or action.

Customer assumes all other liability for any loss, damage or injury to persons or property arising out of, connected with or resulting from the use of the goods, either alone or in combination with other products, including, without limitation, any “special damages” or any loss, damage or injury to customer (or to customer’s employees or property or to the employees or property of any customer of customer or other user of the goods) due to the acts or omissions of customer, its agents, employees or customers, in the installation, maintenance, use or operation of such goods.

Notwithstanding anything to the contrary set forth in this agreement, including any indemnification obligation, Prismont shall have no obligation to customer for any liability arising from:

Any personnel (including any 3rd party contractor) of customer placing any body part in machinery, operating machinery without proper eye, face or body protection or appropriate training, operating machinery that has not been maintained in a manner consistent with industry standards or operating machinery that has been tampered, rewired or bypassed by customer or any third party

A mechanical defect, malfunction or failure in machinery or component thereof or otherwise resulting from customer’s breach of the agreement

The parties acknowledge that the allocation of risks and benefits under this agreement is based on, and the fees paid under this agreement would be greater in the absence of, the limitations described above. This section will survive termination of this agreement.

Website Content

The information provided on Prismont’s web site is provided on an “As Is” basis and for general informational purposes only. Prismont does not guarantee whatsoever the accuracy, completeness, fitness for a particular purpose or noninfringement of proprietary rights regarding any information, materials or other documents, which are on, or referenced by, or linked to, the Prismont web site. Neither will Prismont be held responsible for incorrect information or typographical errors or elsewhere on the Prismont web site.

Prismont shall not be responsible or liable, directly or indirectly, for the accuracy, content, timeliness, completeness, legality, reliability, quality, suitability or decency of any information, advice, content, service, product or merchandise contained on the Prismont site or in sites linked to or from Prismont’s web site.

Under no circumstances will Prismont or any of its officers, directors, shareholders, employees, affiliates, agents, licensors, or any other party involved in creating, producing, or distributing Prismont’s content be liable for any direct, indirect, incidental, special, or consequential damages (including but not limited to loss of profits, goodwill, use data or other intangible losses) that result or arise from:

The use of and reliance on the Prismont website or the information thereon

The inability to use the Prismont website

Mistakes, omissions, interruptions, suspension, termination, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance with respect to the Prismont website, including without limitation those that result from acts of god, communications failure, theft, destruction, or unauthorized access to Prismont’s records, programs, or services

Merchandise, products, or services received through or advertised on Prismont’s website and merchandise, products, or services received through or advertised on any links provided on Prismont’s website

Any information, data, text, messages and other materials that you email, post, upload, reproduce, transmit or otherwise distribute using Prismont’s website

Because some jurisdictions do not allow the restriction, exclusion or limitation of liability for, in such jurisdictions liability is limited to the fullest extent permitted by law.

If you are dissatisfied with any portion of Prismont’s website or with any of these terms of use, your sole remedy is to discontinue using Prismont’s website.

Discussion Groups and Public Forums

We will not be held responsible for the behavior and actions of visitors to our Site. Any contacts you make with other visitors to our Site, as well as any information gathered from them, is your sole and complete responsibility.

We will not be held responsible for the content of messages from users posted on, or through, Discussion Groups or Public Forums on the Site.

These clauses must be read and understood in conjunction with those included in other legal documents and which relate to this service.

Intellectual Property


The whole content available on this Website, including texts, graphics, photography, drawings, sounds, data, images, audio and video clips (“the Content”), exclusively belongs to Prismont or the companies, organizations, or individuals that submit the Content to Prismont. Said Content, especially the compilations, selections, presentations, and arrangements of the Content, is the sole property of Prismont and is protected under copyright national regulations and international agreements.

You may use the Content only for your personal information, or as a source of information or data collecting. You may reproduce selected excerpts of the Content strictly for personal use, under the proviso of conserving notices pertaining to intellectual property that appear on the pages of the Website where Content is accessible. Any other form of use, including reproductions, alterations, modifications, distribution, transmission, re-publishing, exhibitions, broadcasts, or public performances of the Content, for any other reason, is strictly forbidden.


Prismont and any other graphics, logos, and commercial designations used on this Website by Prismont are protected by international regulations and conventions on intellectual property. Prismont trademarks must not be used in relation with third party products or services, or in a manner that could, directly or indirectly, slander or discredit Prismont or a third party. All other trademarks and commercial designations remain the full intellectual property of their respective owners.

Legal Disputes

Choice of residence

The parties agree to elect place of residence in the judicial district of Quebec, Province of Quebec, Canada, and choose this one as the district suited as the hearing of any complaint ensuing from the interpretation, the application, the fulfillment, the coming into force, the validity and the effects of the present contract.


Terms of Online Purchases

If you wish to purchase a product or service made available through our Prismont Site, you may be required to provide certain information relating to your purchase, including, without limitation, your credit card number, your credit card expiry date, billing address, and shipping information.

You have the legal right to use any credit card or other payment method in connection with any purchase;

The information you provide to us is true, correct and complete.

By submitting this information, you grant us the right to communicate it to third parties in order to facilitate the purchase process. We accept Visa and Mastercard credit cards, and CAD, USD and EUR currencies.

Order Acceptance

When you submit an order on the Prismont Site, your order shall be considered as an offer to Prismont. Prismont reserves the right to refuse your order at any time and for any reason, including but not limited to:

The availability of the products in your area (Prismont specifically reserves the right to revise or cease to make available any of its products at any time);

If the products are incorrectly described or priced on the webpage;

If there was an error within the order;

If fraud or unauthorized or illegal transaction is suspected

If your order is canceled or declined, Prismont will notify you. The third party credit card service provider must approve all purchases made through the use of a credit card.


Delivery Delay

Delivery times may vary depending on the location of the customer, the date of the order and the products ordered. Each of the Prismont products which can be purchased directly online has an estimated delivery delay displayed on the page depending on the sub-model or size of the product.

If the product purchased is a stock item, Prismont ships within 1-5 business days. If it is not in stock, it is on special order, and the customer will have to expect a longer delivery time of about 4 to 6 weeks.

During holidays and company closing times, no order will be processed, which may lead to longer delivery times.

Delivery Service and Costs

Orders are shipped using UPS. The rate charged for the shipping of your order is based on your location and the size and weight of your products. Before the final checkout page you will be shown the cost of shipping. Individual UPS accounts may be used for all shipments during checkout. Prices specified are for standard packaging only. Any special packaging requested by the Customer, including special protection for export shipment, will be at the Customer’s expense. Prismont uses a third party shipping service provider to ship its products. As such, Prismont will not be liable for any loss, damages (direct or indirect) or expense due to shipping.

Sales Tax and Customs

Broker, duty, local taxes and custom fees are the responsibility of the receiver and are not included in the shipping cost. If you need any detailed information about these charges, please contact your local customs office. Unloading is at the risk of the buyer.

Customer shall be responsible for obtaining any necessary governmental clearances, including any import and/or foreign exchange license, which may be required by the federal, any state or any foreign government, or any subdivision or agency of any thereof.

Learn More

To learn more about our delivery policy, please visit our Shipping & Returns page.

Returns & Exchanges

Return Claims

When delivering the goods to the shipping destination designated by the customer, the customer must promptly inspect the contents of the package delivered to ensure that it is consistent with the order and in good condition.

Any claim for errors in the order must be made in writing and received by Prismont within 10 days of receipt of the goods by the Customer, accompanied by documentation in support of the claim.

All refunds will be processed using the same method of payment as the original purchase.

Any returns for a product that has been installed, damaged, modified, or returned incomplete will be refused.

Return Fees

The minimum re-stocking charge will be 20% (minimum 25$CAD, 25 euro, 25$USD depending of the transaction currency used) for any material not found to be defective. Such merchandise must be in original condition and unused to qualify for credit.

Custom, special or built to order items may not qualify for credit. No returns for credit will be considered more than 30 days from date of shipment.

The restocking fee does not apply to exchanges or warranty claims. The shipping costs are not refundable. Custom orders require advance payment and can not be returned.

Return Claims during Holidays

During holidays and closing times, no return or return claim will be processed. See the holiday schedule on the events page for the schedule.

How to Claim a Return

To learn more about our Shipping & Returns policy or how to claim a return, please visit our Shipping & Returns page.

Acceptance of a Return

Returned merchandise must be authorized by Prismont in advance, at which time a Return Materials Authorization (RMA) number will be issued. No returned merchandise will be accepted unless accompanied by an RMA number, with the RMA number clearly identified on the outside of the shipping container.

Contact Us

If you have any questions about our Terms & Conditions, please contact us at

Our mailing address is: Montfort International Ltd / Prismont, 2500, ave Watt, Ville de Québec (Qc), G1P 3T3, Canada.

You can also call us at 1-800-463-6668 (Canada and USA) or 1-418-877-0778.

Latest update: 2019-09-06

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