These Terms and Conditions govern the use of the Prismont website, as well as all purchases, services and interactions carried out online. By accessing this website or completing a transaction, you agree to be bound by the terms set out below.
These Terms and Conditions govern the use of the Prismont website on prismont.com or prismont.ca, as well as all purchases, services and interactions carried out online. By accessing this website or completing a transaction, you agree to be bound by the terms set out below. Please read them carefully.
By accessing the Prismont website, browsing its content, or using any feature, product or service offered on or through the site, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree with these terms, you should not use the website.
Prismont reserves the right to modify these Terms and Conditions at any time, without prior notice. It is your responsibility to review them periodically. Continued use of the website following the publication of any changes constitutes your acceptance of those modifications. These Terms and Conditions constitute a legally binding agreement between you and Prismont.
Unless otherwise specified, the term “day” refers to a calendar day and not a business day.
Prismont may at any time modify its Terms & Conditions. When we make changes to these Terms and Conditions, we will revise the “Last Updated” date at the bottom of this webpage. The modified Terms and Conditions will be in effect as soon as they are posted on the Site. Moreover, your continued use of the Site after notification of modifications to the present agreement constitutes your agreement to the modified stipulations.
If you disagree with the Terms & Conditions in whole, or with certain of its clauses, or if you should disagree with later possible modifications, you must immediately leave Prismont’s Site, and most importantly, do not transmit any personal information about yourself.
Access to the Prismont website is restricted to users who are at least 13 years of age.
By using the Site, you represent and warrant that you meet this age requirement. If you are a parent or legal guardian permitting a minor to use the Site, you agree to be responsible for such minor’s use of the Site and compliance with these Terms and Conditions.
Prismont reserves the right, at its sole discretion, to restrict, suspend or terminate access to the Site, in whole or in part, at any time and for any reason.
User accounts may also be restricted or terminated at Prismont’s sole discretion.
By using the Prismont website, you agree to use it in accordance with applicable laws and these Terms and Conditions.
The Site may provide certain features, including but not limited to cart sharing or the transmission of information to third parties. You remain solely responsible for your use of these features, including the sharing of links, product selections or information with other users or organizations.
Prismont shall not be held responsible for any use made by third parties of information or content shared through these features.
You are also responsible for the accuracy of any information you provide when using the Site.
By using the Prismont website, you agree not to:
Upload, post, e-mail or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail or any other form of solicitation;
Transmit any content containing viruses or any other harmful components that may disrupt the operation of the Site or any connected systems
Use the Site in any unlawful, abusive or fraudulent manner, including in violation of any applicable local, provincial, national or international laws, rules or regulations
Collect, store or use personal information about other users of the Site without their consent
Use the Site in a manner that could overload, damage, disable or impair its functionality or that of related systems and networks
Attempt to bypass, interfere with or compromise the security or integrity of the Site
You also agree that you will not violate or attempt to violate the security of the Sites. Violations of system or network security may result in civil or criminal liability.
If you access the Prismont website using a mobile device, such use constitutes your acceptance of these Terms and Conditions.
You acknowledge that you are solely responsible for any data or usage charges incurred through your mobile service provider while accessing the Site. All such charges are billed by and payable to your mobile service provider.
You further understand that wireless services, including Wi-Fi or mobile network access, may not be available in all locations at all times and may be affected by product, software, coverage or other service changes made by your mobile service provider.
Orders may be placed directly through the Prismont website or by submitting a request for quotation. You may be required to create an account in order to complete a purchase on the Website.
When placing an order or requesting a quote for a product or service, you may be required to provide certain information, including payment details, billing address and shipping information.
By submitting an order, you confirm that:
You have the legal right to use the payment method provided
The information you provide is accurate, complete and up to date
By submitting this information, you authorize Prismont to share it with third parties, including payment service providers, for the purpose of processing and completing the transaction.
Payments may be made using the methods accepted on the Site, including Visa and Mastercard credit cards, and in the available currencies (CAD, USD and EUR).
Any order placed constitutes an offer to purchase, subject to acceptance by Prismont.
Upon submission of an order, you will receive a confirmation email acknowledging receipt of your order. Such e-mail is a confirmation that your order has been received by Prismont but does not constitute an acceptance of your order.
Acceptance of the order by Prismont occurs only upon shipment of the products or confirmation of delivery.
Prismont reserves the right, at its sole discretion, to refuse, limit or cancel any order, in whole or in part, including but not limited to the following situations:
Product or service unavailability in a given region
Errors in pricing, product descriptions or specifications
Errors in the order
Inability to obtain payment authorization
Suspected fraud or unauthorized transaction
Unusual quantities or purchase limitations
Prismont may also require additional verification or information before accepting an order.
All purchases made using a credit card are subject to approval by the applicable payment service provider.
No changes may be made to an order once it has been submitted.
Prismont reserves the right to cancel or refuse any order, even after submission, for any reason, including technical issues, errors or exceptional circumstances.
If an order is cancelled, in whole or in part, Prismont will notify you and, where applicable, issue a refund using the original method of payment.
Prices, product descriptions and availability displayed on the Prismont website are subject to change without notice.
Despite reasonable efforts to ensure accuracy, errors may occur. Prismont reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission, including after an order has been submitted.
In such cases, Prismont may:
Payments made through the Prismont website are processed by secure third-party payment providers.
All transactions are subject to approval by the applicable payment provider.
Prismont shall not be held responsible for:
Prismont reserves the right to suspend or cancel any order in the event of payment issues or suspected fraud.
Certain transactions may be subject to additional security verification prior to approval.
Certain requests made through the website may result in a quotation rather than an immediate purchase.
Quotes do not constitute a binding offer until accepted by Prismont.
Quotes are based on economic conditions, exchange rates and regulations in effect at the time they are issued.
Significant changes, including:
may result in price adjustments.
These adjustments will be communicated to the customer as soon as they are known and will be applied in accordance with the applicable commercial terms.
The sale of products and services described herein is governed exclusively by these Terms and Conditions.
No terms included in a purchase order, agreement or other document issued by the buyer shall apply to or bind Prismont unless expressly agreed to in writing by an authorized representative of Prismont.
No specification, document, drawing, print, information or photograph provided by the buyer relative to his order shall be binding on Prismont for any purpose unless expressly accepted in writing and signed by an authorized officer of Prismont.
No modification of these Terms & Conditions shall be of any force or effect unless signed by an authorized officer of Prismont.
Delivery times may vary depending on the customer’s location, the date of the order and the products ordered. Each product available for online purchase on the Prismont website displays estimated delivery times based on the sub-model or product size.
For reference:
Additional delays may occur during holiday periods or company closures.
During such periods, orders may not be processed, which can result in extended delivery times.
Delivery times are provided for informational purposes only and are not guaranteed. Prismont shall not be held liable for delays beyond its control.
For more information, please refer to our Shipping & Returns page.
Orders are shipped through third-party carriers such as UPS. The rate charged for the shipping of your order is based on your location and the size and weight of your products. Before the final checkout page you will be shown the cost of shipping.
Prices specified are for standard packaging only. Additional charges may apply, including for special packaging, export protection or specific delivery requirements.
Prismont uses third-party shipping providers to deliver its products. As such, Prismont shall not be held responsible for any loss, damage (direct or indirect), or expenses incurred during transport, which remain the responsibility of the carrier.
Customs duties, import taxes, brokerage fees and any applicable regulatory charges are the responsibility of the customer and are not included in the shipping cost. Unloading is performed at the customer’s risk.
The customer is responsible for customs clearance and for complying with all applicable import requirements, including obtaining any required governmental authorizations such as import or foreign exchange permits. For more detailed information about these charges, please contact your local customs office.
Certain conditions may apply depending on the destination, including specific procedures for international shipments.
For more information, please refer to our Shipping & Returns page.
Upon delivery, the customer must promptly inspect the contents of the shipment to ensure that it complies with the order and is in good condition.
Any claim regarding an error in the order must be submitted in writing and received by Prismont within 10 days of receipt of the goods by the Customer, along with supporting documentation.
Custom, special or built-to-order items may not qualify for return or credit. Where returns are accepted, such merchandise must be in original condition and unused. Any returns for a product that has been tailor-made, installed, damaged, modified, or returned incomplete will be refused. Some items may be returned for modification, which may result in additional charges.
All returned merchandise must be authorized in advance by Prismont. A Return Merchandise Authorization (RMA) number will be issued upon approval.
No returned merchandise will be accepted unless accompanied by an RMA number, with the RMA number clearly identified on the outside of the shipping container.
For more information or to learn how to initiate a return request, please refer to our Shipping & Returns page.
A minimum re-stocking charge of 20% (minimum $25 CAD, €25 or $25 USD depending on the transaction currency used) applies to any material not found to be defective.
All costs associated with the return of the goods, including without limitation the costs of transport and shipment of goods, transport costs to the point of origin, costs associated with the alteration of buildings, etc. are the responsibility of the Buyer.
Restocking fees do not apply to exchanges or warranty claims. Shipping fees are non-refundable. Custom or made-to-order products require advance payment and cannot be returned.
Items may be returned for modification, which may result in additional charges. No returns for credit will be considered more than 30 days from date of shipment.
All refunds will be processed using the same method of payment as the original purchase.
During holidays and closing times, no return or return claim will be processed.
For more information or to learn how to initiate a return request, please refer to our Shipping & Returns page.
Equipment and products sold by Prismont are not designed or manufactured by Prismont, unless otherwise specified. Accordingly, Prismont makes no representation or warranty as to the safety, fitness for a particular purpose or suitability of such products for any specific application.
It is the responsibility of the purchaser and user to:
This includes, without limitation, applicable governmental regulations, CSA standards or any equivalent authority depending on the jurisdiction.
Industrial safety requirements may vary depending on the country, region and application.
A machine may comply with the standards of the country of manufacture without necessarily complying with the local standards applicable to its use.
It is strongly recommended to conduct a safety assessment performed by a qualified professional in order to determine the appropriate safeguards for each specific installation.
Prismont does not perform any risk analysis as part of the sale of its products. This responsibility rests entirely with the purchaser, who must engage a qualified professional if required.
Products are provided without any guarantee of compliance with local regulations unless explicitly stated.
Products may be covered by a limited warranty, the terms of which may vary depending on the manufacturer.
All products manufactured by Prismont are covered by a limited warranty against defects in materials and workmanship for a period of 120 days from the date of shipment.
In the case of any product manufactured by a manufacturer other than Prismont, Prismont will provide the customer with the manufacturer’s warranty.
The warranty does not cover, including but not limited to, situations resulting from:
Normal wear and maintenance parts are not covered under warranty.
For more details, please refer to our Limited Warranty page.
Prismont shall not be held liable, directly or indirectly, for any consequences arising from:
The user assumes full responsibility for all risks associated with the use of the products, including property damage, operational losses or personal injury resulting from improper use.
The Prismont website allows, among other things:
Certain features may require the creation of a user account. The user is responsible for the accuracy of the information provided and for maintaining the confidentiality of their login credentials.
Prismont reserves the right to modify, suspend or remove any feature of the website at any time, without prior notice.
Prismont does not guarantee the continuous or uninterrupted availability of the website’s features.
The website may offer features that allow users to share information, including through cart sharing or the transmission of content to third parties.
The cart sharing feature generates a link that allows users to share a selection of products with others. Any use of this link, including its sharing, modification or use by a third party, is solely the responsibility of the user.
Prismont shall not be held liable for the use made by third parties of any information or content shared through these features, nor for any decisions made based on such information.
Prismont does not guarantee the accuracy or completeness of information shared between users.
The website allows users to submit information through forms, including quote requests, contact requests and newsletter subscriptions.
By using these features, you agree to provide accurate, complete and up-to-date information.
Prismont does not guarantee processing times for requests or the immediate availability of products or services subject to a quote request.
Prismont also does not guarantee the acceptance of any order, quote request or any other request submitted by the user.
Any communication transmitted through the website or by email may be used by Prismont to process requests, provide follow-up or complete a transaction.
The information, content, technical data and documents available on the website are provided for informational purposes only and are presented “as is”.
Such information may originate from manufacturers or third parties, and Prismont does not guarantee its accuracy, completeness or suitability for any specific purpose.
Manufacturers may modify product characteristics without prior notice. Technical information may therefore be updated or changed without notice. Furthermore, Prismont assumes no responsibility for the accuracy of the drawings, descriptive texts, dimensions, plans and/or other data submitted by the manufacturer or third parties.
It is the responsibility of the purchaser to verify that the products meet their needs and applicable requirements.
The Prismont Site may provide links to third-party websites that we do not own or control. Prismont makes no claim and accepts no responsibility regarding the quality, nature or reliability of the Other Sites that are accessible by hyperlinks from the Prismont Site. Prismont provides these links to you as a convenience and the inclusion of any link does not imply endorsement by Prismont of Other Sites or any association with the operators of such Other Sites.
Users are responsible for reviewing and complying with the terms and privacy policies applicable to those third-party websites.
Please review our Privacy Policy governing your use of the Sites. Information security is important to Prismont. We have established reasonable physical, electronic and managerial safeguards to protect the information that we collect from or about our users.
Prismont does, however, reserve the right at all times to disclose any information as prismont.com deems necessary to satisfy any applicable law, regulation, legal process or governmental request.
Please click here for more information on our privacy policy.
Prismont shall not be liable for any damages, whether direct, indirect, incidental, punitive, special or consequential, arising out of or in connection with this agreement, under any circumstances.
This includes, without limitation:
arising from the inability to use the goods or equipment, whether by the customer or any third party.
Prismont disclaims any liability for failure of performance or malfunction of the goods supplied by Prismont pursuant to the agreement which in Prismont’s opinion is the direct or indirect result of any action or inaction by customer or any party other than Prismont.
This includes, without limitation:
Customer assumes all other liability for any loss, damage or injury to persons or property arising out of, connected with or resulting from the use of the goods, either alone or in combination with other products
This includes, without limitation, any special damages or any loss, damage or injury caused to the customer (or to customer’s employees or property or to the employees or property of any customer of customer or other user of the goods), resulting from the acts or omissions of the customer, its agents, employees or clients during installation, maintenance, use or operation of such products.
Prismont shall not be held responsible for the approval or rejection of equipment or installations by any regulatory authority, including but not limited to CNESST or any equivalent authority.
Notwithstanding any provision to the contrary, including any indemnification obligation, Prismont shall have no liability whatsoever for:
The parties acknowledge that the allocation of risks and benefits under this agreement is based on, and the fees paid under this agreement would be greater in the absence of, the limitations described above.
Notwithstanding any provision of these Terms to the contrary, Prismont’s total liability for any claim, demand or action arising out of or related to the manufacture, sale, delivery, resale, use or repair of goods or services shall in no event exceed the purchase price of the product, component or service giving rise to such claim.
The parties acknowledge that this limitation constitutes an essential condition of the agreement and reflects the allocation of risk between them.
The information provided on Prismont’s web site is provided on an “As Is” basis and for general informational purposes only. Prismont does not guarantee whatsoever the accuracy, completeness, fitness for a particular purpose or noninfringement of proprietary rights regarding any information, materials or other documents, which are on, or referenced by, or linked to, the Prismont web site.
Prismont shall not be responsible for errors, omissions or typographical mistakes.
Prismont shall not be responsible or liable, directly or indirectly, for the accuracy, content, timeliness, completeness, legality, reliability, quality, suitability or decency of any information, advice, content, service, product or merchandise contained on the Prismont site or in sites linked to or from Prismont’s web site.
All specifications, drawings, photos, images and descriptions are approximate only. It is the Purchaser's responsibility to check whether they comply with his requirements. Manufacturers may modify product characteristics without notice.
Prismont makes no representations or warranties regarding the accuracy, completeness, reliability or suitability of any information, data, drawings, materials or documents on the website or provided by manufacturers, customers or third parties.
Prismont periodically schedules system downtime for the Prismont Site for maintenance and other purposes. Unplanned system outages also may occur. Prismont does not guarantee that the website will be available at all times or free from errors, interruptions or failures.
Prismont shall not be held liable for any damages resulting from:
Under no circumstances will Prismont or any of its officers, directors, shareholders, employees, affiliates, agents, licensors, or any other party involved in creating, producing, or distributing Prismont’s content be liable for any direct, indirect, incidental, special, or consequential damages (including but not limited to loss of profits, goodwill, use data or other intangible losses) that result or arise from:
This includes, without limitation, loss of profits, data, goodwill or any other intangible losses.
The use of the website, its content, products and services is at the user’s sole risk.
Because some jurisdictions do not allow the restriction, exclusion or limitation of liability for, in such jurisdictions liability is limited to the fullest extent permitted by law.
If you are dissatisfied with any portion of Prismont’s website or with any of these terms of use, your sole remedy is to discontinue using Prismont’s website.
For certain services, Prismont limits its intervention to specific verifications (for example, emergency stop devices) and does not perform a full analysis of equipment.
The customer remains responsible for providing all required documentation, including electrical and technical plans.
No risk analysis will be conducted by Prismont Inc. as part of this mandate. It is the client’s responsibility to engage a specialized firm for this purpose.
Prismont shall not be held responsible for interactions between users or with third parties, nor for any content shared or exchanged between them. Any interaction is undertaken at the sole responsibility of the parties involved.
We will not be held responsible for the behavior and actions of visitors to our Site. Any contacts you make with other visitors to our Site, as well as any information gathered from them, is your sole and complete responsibility.
We will not be held responsible for the content of messages from users posted on, or through, Discussion Groups or Public Forums on the Site.
Prismont is not responsible for the conduct or actions of users, nor for any information obtained from other users or third parties.
These provisions must be read in conjunction with all other legal documents and applicable terms governing the use of the site and services.
This limitation of liability shall survive the termination of this agreement.
Your ability to access and use the Prismont Site remains in effect until terminated in accordance with these Terms & Conditions.
You agree that Prismont, in its sole discretion, may terminate your account and your use of the Site and may remove and delete your User Content if Prismont believes that you have violated or acted inconsistently with these Terms & Conditions or for any other reason.
Prismont also may in its sole discretion and at any time discontinue providing the Prismont Site, or any part thereof, with or without notice.
You acknowledge and agree that any termination of your access to the website may occur without notice, and that Prismont may prevent any further access to the website. Prismont shall not be liable to you or to any third party for any termination or restriction of access to the website.
Prismont may periodically schedule system downtime for maintenance or other purposes. Unplanned outages may also occur. You agree that Prismont shall not be liable for:
These Terms and Conditions are intended by Prismont and the Customer to constitute a complete and exclusive statement of the agreement between the parties. Such agreement shall not be modified, amended or terminated except in writing subsequent to the date of this document drawn up by a person authorized by Prismont Inc.
All prior conversations with respect to this subject are superseded by this agreement. Prismont shall not be bound by any terms on Purchaser's purchase order or other forms or documents which attempt to impose terms inconsistent with Prismont's terms and conditions of sale set forth herein unless specifically consented to in writing by an authorized officer of Prismont Inc. Prismont expressly objects to any provisions contained in the Purchaser's forms which would be different from or added to the general terms and conditions herein.
Prismont expressly objects to any additional or conflicting terms proposed by the Customer. The validity of any purchase order is expressly conditional upon the Customer’s acceptance of these Terms, which shall be deemed accepted upon receipt or retention of the products.
Any comments, instructions or conditions added by the Customer during the ordering process (including message fields) shall not be binding upon Prismont unless expressly accepted in writing.
The parties acknowledge that these Terms do not constitute a contract of adhesion within the meaning of Article 1379 of the Civil Code of Québec, and that all provisions have been freely negotiated and cannot be considered abusive.
The sale of the products described herein is subject to and governed solely by these Terms & Conditions and no terms or conditions or Purchaser’s purchase order, any agreement or any other understanding shall be binding on Prismont or apply in any manner to the sale of such products.
Prismont expressly rejects any additional or conflicting terms proposed by the Customer.
No modification of these Terms & Conditions shall be of any force or effect unless signed by an authorized officer of Prismont.
No specification, drawing, print or photograph prepared by Purchaser relative to Purchaser’s order shall be binding on Prismont for any purpose unless signed by an authorized officer of Prismont.
Prismont reserves the right to modify these Terms and Conditions at any time, without prior notice.
Any modification shall become effective upon publication on the website.
Your continued use of the website or services following such publication constitutes your acceptance of the modified Terms.
No specific modification to these Terms shall be valid unless confirmed in writing by an authorized representative of Prismont.
You agree to indemnify, defend and hold harmless Prismont, its officers, directors, employees, partners, suppliers and agents from and against any claims, demands, actions, damages or expenses, including reasonable legal fees, arising from:
Neither party shall be held liable for any delay or failure to perform its obligations, in whole or in part, resulting from a force majeure event.
A force majeure event means any unforeseeable, irresistible event beyond the reasonable control of the parties , including but not limited to:
The party invoking force majeure shall notify the other party within a reasonable time and shall use reasonable efforts to mitigate the effects of such event.
During the force majeure event, the affected obligations shall be suspended without liability for the affected party. Performance deadlines shall be extended accordingly.
Where such events affect the obligations of the parties, such obligations may be adjusted or suspended as necessary for the duration of the event.
All content available on the Prismont website, including but not limited to texts, product descriptions, technical data, drawings, data, sounds, audio recordings, videos, graphics, photography, images, documents, data compilations and any other content (the “Content”), is the exclusive property of Prismont or its content providers and is protected by applicable intellectual property laws and international copyright conventions.
The Content is provided for informational purposes only and may be modified without notice.
The Content may only be used for personal, non-commercial purposes or as a source of information.
You may reproduce selected excerpts of the Content strictly for personal use, provided that all intellectual property notices appearing on the relevant pages of the website are retained.
Any other use, including but not limited to reproduction, alteration, modification, distribution, transmission, republication, display, dissemination or public performance of the Content for any other purpose, without the prior written consent of Prismont, is strictly prohibited.
Prismont reserves the right to modify, remove or update any Content at any time, without prior notice.
Without limiting the foregoing, you agree not to:
Any unauthorized use may result in legal action.
The names, logos, trademarks, trade names and visual elements used on the Prismont website are the property of Prismont or its partners and are protected by applicable intellectual property laws and international conventions.
Prismont’s trademarks and those of its partners may not be used, reproduced or associated with third-party products or services without prior written authorization from Prismont, particularly in any manner that may create confusion, suggest affiliation, discredit, slander or defame, or otherwise harm the reputation of Prismont or any third party.
All other trademarks and trade names appearing on the website remain the property of their respective owners.
Certain content, including but not limited to images, technical data or product descriptions, may be provided by manufacturers or third parties.
Such content remains the property of its respective owners and is used on the website with permission or within the scope of the rights granted to Prismont.
The parties agree to elect place of residence in the judicial district of Quebec, Province of Quebec, Canada, and choose this one as the district suited as the hearing of any complaint ensuing from the interpretation, the application, the fulfillment, the coming into force, the validity and the effects of the present contract.
If you have any questions about our Terms & Conditions, please contact us at info@prismont.com
Our mailing address is: Prismont, 2500, ave Watt, Ville de Québec (Qc), G1P 3T3, Canada.
You can also call us at 1-800-463-6668 (Canada and USA) or 1-418-877-0778.
Latest update: 2026-04-27
