Limited Warranty

What Warranty is Offered With PRISMONT Products?

All products manufactured by Prismont are covered by a limited warranty against defects in materials and workmanship for a period of 120 days from the date of shipment.

This warranty applies to products purchased through the Prismont website and covers only defects related to manufacturing or materials under normal and appropriate use conditions.

Are Products Manufactured by Third Parties Covered?

For products manufactured by third-party manufacturers, Prismont will provide customers with the applicable manufacturer warranty.

When applicable, Prismont may assist customers with the warranty claim or communication process with the manufacturer.

Warranty conditions, limitations and coverage periods may vary depending on the manufacturer and product concerned.

What may Prismont do if a warranty claim is approved?

If a warranty claim is deemed admissible, Prismont may, at its sole discretion:

Repaired or replacement parts may be new or refurbished depending on the applicable situation.

Unless otherwise specified, the warranty applies only to the affected parts or components. Shipping, travel, installation, labor or on-site service costs are not included.

When does the warranty period begin?

The warranty period begins on the product shipment date.

Unless otherwise specified, the warranty does not begin on the installation date, commissioning date or first use date.

Can an inspection or validation be required?

Any product or component subject to a return or warranty claim may be inspected and evaluated by Prismont.

This evaluation is intended in particular to confirm that the product was used under normal operating conditions and in accordance with applicable recommendations.

What types of failures may be covered?

The Prismont limited warranty primarily covers manufacturing defects and material defects observed under normal and appropriate use conditions.

Depending on the situation, Prismont may, at its sole discretion:

What situations may limit, exclude or void a warranty?

The warranty may be limited, excluded or voided in situations including, but not limited to:

Prismont shall not be held responsible for improper connections, improper installation, misuse or inadequate maintenance of Prismont products.

Are wear parts covered?

Normal wear, maintenance and consumable parts are not covered under the warranty.

This includes, without limitation:

How are warranty claims reviewed?

Any warranty claim submitted to Prismont may be subject to analysis, validation or inspection before a return, repair or replacement request is approved.

This evaluation may include verification of:

If applicable, a Return Merchandise Authorization (RMA) number and return instructions will be provided to the customer.

During holidays, plant shutdowns or extended closures, warranty processing and response times may be longer.

What may Prismont do after the inspection?

Following the inspection or evaluation of the product, Prismont may, at its sole discretion:

Prismont’s liability shall remain limited to the purchase value of the affected product.

Who is responsible for shipping costs?

All shipping, freight, transportation, return, repair or replacement costs for products shipped to Prismont must be prepaid by the customer unless otherwise specified.

The customer is also responsible for ensuring that returned products are packaged properly and securely to minimize transportation damage.

What is the scope of the Prismont limited warranty?

The Prismont limited warranty constitutes the sole express or implied warranty provided by Prismont and replaces all other warranties of any kind, whether contractual, legal, statutory or otherwise, including warranties related to merchantability, quality or compatibility.

The applicable warranty remains limited to the remedies expressly provided under this policy.

What liability limitations apply?

Prismont’s total liability relating to any claim, product or warranty shall under no circumstances exceed the purchase price of the affected product.

Prismont shall not be held liable for indirect, incidental, punitive or economic damages, including but not limited to:

Are warranties offered to third parties covered?

If a purchaser grants an end user or third party a warranty whose scope or duration exceeds the conditions established by Prismont, Prismont shall not be held liable beyond the scope, limitations, remedies, periods and conditions provided under this policy.

What remedies are available to the customer?

The customer’s sole remedy and Prismont’s only obligation under this warranty shall, at Prismont’s sole discretion, consist of: