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Prismont & Montfort International Ltd
I sometimes see mentions of Montfort International Ltd on your website. What is Montfort-International and how is it related to Prismont?
Prismont is the Safety division of Montfort international Ltd and was launched in 2009. Montfort International is an industrial tools and equipment wholesale distributor and manufacturer with field service.
The company has 6 divisions: Sawing & Cutting, Industrial Lubricants & Liquid Filtration, Industrial Finishing & Deburring, Industrial Equipment, Machine Safeguarding & Machinery Modular Guard Systems (PRISMONT) and Technical Services, spares and repairs.
Does your company offer other industrial products and/or services besides industrial safeguarding?
Prismont is specialized in industrial security, but its parent company, Montfort International Ltd, offers a wide range of industrial equipment and accessories.
Technical Services, Customer Service and Custom Safety Plans
Taxes and Customs Duties
The shipping costs of your order are based on the size, volume, weight of your products and the place of delivery. The shipping is sent under the Incoterms 2020 CPT- Carriage paid. The buyer is responsible for the brokerage fees for imports, security clearance, any entry fees, import taxes or import duties and fees entail in the country where the final delivery of the goods is made.
How long will my order take to get to me?
Delivery times vary depending on the delivery location, the date of the order and the products ordered. Products which can be bought directly online have aproximate delivery delays information on their product page. These approximate delays may vary depending depending on submodel or the size of the product.
During holidays and company’s closed times, no order will be processed, which may lead to longer delivery times, in which case you will be notified.
Do international orders have to pay customs, duties, and taxes?
How much does shipping cost?
What shipping options do you offer?
International orders are shipped using UPS and local (Québec, Canada) orders by Dicom.
Where do you ship to?
Which currencies do you accept?
Can you deliver to PO Boxes?
Prismont Products & Machine Safeguarding
I just bought a new machine. Doesn't it come properly guarded?
Not necessarily. Manufacturers are under no obligation to meet safety standards on the products they sell. Also, compliance regulations change from one country to the next, so even if you buy a compliant machine from another country, it might follow the manufacturer’s country’s regulation without following those of your own country.
Therefore, it is very important to get a safety assessment whenever you get a new machine, as only a professional safety assessment can determine the right safeguard for your specific machine and application.
Can I implement my own safety solutions?
It is best to leave safety assessment, installation and implementation of safety equipment to trained safety professionnals. Trained safety professionals understand safety regulations and know how to install equipment properly the first time, thus saving you time and money in the long run.
What is the warranty offered with your products?
All products manufactured by Prismont are offered with a limited warranty against defects in materials and workmanship for a period of 120 days from the date of shipment.
In the case of any product manufactured by a manufacturer other than Prismont, Prismont will provide the customer with the manufacturer’s warranty.
To learn more about the warranty and its limitations, visit the Limited Warranty page.
How do I place an order?
Can I change or cancel my order before it is shipped?
Where do I find my receipt?
Your order receipt has been sent to your email address when ordering. If you have not received it, check your junk mail or send us your contact details and your order information, and we will send it to you again.
You can view your order’s information directly in your Prismont account on our website, in the Orders section.
What is the status of my order?
Some items have an "add to quote" button. Can we buy those online?
I never received a confirmation email. What should I do?
Pricing, Payment and Currency
Are taxes and customs duties included in the prices displayed on your website?
What payment methods do you accept?
How do I change currency?
Returns & Exchanges
How much does returning an item cost?
The minimum restocking charge will be 20% (minimum 25$CAD, 25 euro, 25$USD depending of the transaction currency used) for any material not found to be defective. The restocking fee does not apply to exchanges or warranty claims.
For more details about exchanges and returns at Prismont, you can read our Return & Exchange policy here.
Installation & User Manuals
How can I access my product's installation manuals?
Following your online purchases, we will send to your email address the manuals for the purchased products. These manuals will also be available in your account on our website. Just sign in to your account, and go to the Downloads section.