Learn more about how Prismont collects, uses and protects personal information as part of its activities and through the use of its websites. We are committed to protecting the confidentiality of information shared with our clients, partners and users.
Before using or accessing the websites prismont.com or prismont.ca, please read this Privacy Policy carefully. By accessing or using the Site, you agree to the practices described herein. All employees and representatives of Prismont are required to comply with this policy.
This Privacy Policy is designed to comply with applicable privacy laws, including those in force in Québec and Canada, as well as, where applicable, certain international data protection requirements.
As part of its activities and the use of its Site, Prismont may collect different types of information in order to ensure the proper functioning of its services, improve the user experience and adequately respond to the needs of its clients.
In order to use certain features of our Site, you may be required to provide personal information that allows you to be identified. This information may include your name, email address, phone number, company name, payment information or your purchasing preferences.
The personal information we collect varies depending on how you use the Site, including when creating an account, placing an order, subscribing to our newsletter or submitting a request through our contact or quotation forms.
In some cases, a user account may be created automatically when placing an order, as it is necessary to complete the transaction, ensure order tracking and provide access to purchase history.
Where required, your consent will be obtained prior to the collection of your personal information. If you choose not to provide certain information, some features of the Site may not be available or may not function properly.
When you access our Site, certain information may be collected automatically for statistical, analytical and service improvement purposes.
This information does not directly identify you and may include your IP address, browser type, operating system, device, pages visited, duration of your visit and navigation behavior on the Site.
These data may be collected using tools such as Google Analytics and Google Tag Manager.
Like most websites, Prismont uses cookies to improve user experience and ensure the proper functioning of the Site.
Cookies are small files stored on your device that allow the collection of general information about Site usage without personally identifying you.
They allow us, among other things, to:
We use a consent management tool (CookieYes) allowing you to manage your preferences and consent to certain cookies.
You may also configure your browser to refuse cookies, although some Site functionalities may be limited.
The Site may use services provided by third parties that collect information through cookies or similar technologies.
These services may include, among others:
These technologies may collect information such as your IP address, interactions with the Site or navigation data.
The Site may also include social media features (e.g., Facebook “Like” or “Share”), which may collect data and set cookies. These features may collect and display your contact information, IP address, and the page you visit on the website. They may also set a cookie to ensure proper functionality.
Some of these providers may process data outside your jurisdiction, including on servers located in other countries.
The collection, use and disclosure of information by these third parties are governed by their own privacy policies and practices.
When you access the Site from a mobile device, certain technical information may be collected, including approximate geolocation data as well as information about the type of device used.
This information may be used, in particular, to automatically adapt the language, currency or certain content displayed, in order to improve your user experience, as well as for statistical purposes.
This information is not used to personally identify you and is processed in accordance with the practices described in this Privacy Policy.
You may at any time prevent the Site from using your location by disabling this option at the device level.
When creating an account, certain personal information may be collected, such as your name, email address and telephone number.
You may review, modify or update this information at any time by accessing your user account.
Our Site may contain hyperlinks to third-party websites that we do not own or control. We are not responsible for the information collection practices of such websites, nor for the protection of any information you may provide to these third-party services.
We encourage you to exercise caution and to review the privacy practices of any third-party websites before providing them with your personal information.
As part of its activities, Prismont uses the personal information it collects in order to provide its services, process transactions, respond to user requests, and continuously improve its offerings as well as the user experience on its Site.
We use the personal information you provide solely for the purposes for which it was collected.
For example, this information may be used to respond to an inquiry, process an order, prepare a quotation or ensure proper customer follow-up.
In some cases, this information is also required for the creation and management of your user account, including accounts that may be created automatically when placing an order in order to enable transaction tracking, access to purchase history and the management of information associated with your profile.
In certain cases, Prismont may use advertising or remarketing technologies to offer you content or promotions tailored to your interests, where you have provided your consent or where permitted by applicable law.
Prismont does not sell personal information to data brokers or any other third party.
Personal information may be used for various purposes related to our activities and the provision of our services, including, but not limited to:
In the event that Prismont offers features such as customer reviews or product ratings, certain information associated with these reviews (such as your name, company or the content of the review) may be used and displayed in accordance with the applicable terms and with the required consent.
Prismont relies on third-party service providers to support its activities and to ensure the proper functioning of the Site and its services.
These providers may be involved in various areas, including:
These processing activities may include the display of advertising tailored to your location or interactions, in accordance with the laws applicable in your jurisdiction.
These providers may have access to certain personal information strictly necessary to perform their functions. They are contractually required to use this information solely for the purposes of providing services to Prismont and to comply with applicable confidentiality and data protection obligations.
Certain technologies and systems may be used to collect and process data as part of the operation of the Site and the continuous improvement of our services.
Some of these providers may also collect information directly during your use of the Site through integrated technologies (such as cookies, tags or scripts), in accordance with their own privacy policies.
In certain cases, these providers may process or store personal information outside Québec or Canada.
Certain navigation data may be used, with your consent, to measure the effectiveness of our advertising campaigns and to improve their relevance.
Prismont may also use internal systems or integrated management solutions (such as CRM or ERP systems) to manage customer relationships, track transactions, analyze activities and improve its services. These systems may consolidate certain information relating to customers and transactions, in accordance with the purposes described in this Privacy Policy.
By choosing to provide personal information, you acknowledge the inherent risks associated with the transmission of information over the Internet.
Although Prismont implements reasonable security measures in accordance with industry standards to protect your personal information, no method of transmission or electronic storage can guarantee absolute security.
We nevertheless undertake to take appropriate measures to protect the personal information in our possession against loss, misuse, unauthorized access, disclosure or alteration.
Certain personal information may be transferred to jurisdictions located outside Québec or Canada, in particular when we engage with international service providers.
In such cases, Prismont takes reasonable measures to ensure that personal information benefits from an adequate level of protection, including through the use of contractual agreements or other recognized safeguards.
Prismont recognizes the importance of providing you with control over your personal information.
You have certain rights regarding the information we hold about you.
Subject to applicable laws, you have certain rights with respect to the personal information we hold about you.
Subject to applicable laws, you may, in particular:
To exercise these rights, you may contact us using the contact details provided in the “Contact Us” section. Proof of identity may be required in order to process your request.
We undertake to process your request within a reasonable timeframe, in accordance with applicable legal obligations.
Depending on your place of residence, you may also benefit from additional rights under applicable laws, including rights relating to data portability or the restriction of processing.
In certain cases, we may refuse a request, particularly where required by law or where the information cannot be deleted due to legal obligations.
We do not knowingly collect personal information from children under the age of 13.
Access to the Site is reserved for users who are at least 13 years of age. By using the Site, you represent that you meet this age requirement.
If you are a parent or legal guardian authorizing a minor to use the Site, you agree to be responsible for their use of the Site and for their compliance with this Privacy Policy.
Prismont retains personal information only for the period necessary to fulfill the purposes for which it was collected, as well as to comply with its legal, regulatory and operational obligations.
The retention period for personal information varies depending on its nature and the context in which it was collected.
For example:
In certain cases, Prismont may be required to retain certain personal information for a longer period in order to comply with legal obligations, including those relating to tax, accounting or regulatory requirements.
Certain information is collected automatically in order to analyze the use of the Site and to improve its performance.
In this regard:
This data is used in an aggregated manner and does not allow you to be directly identified.
Prismont takes reasonable measures to ensure that personal information is not retained longer than necessary.
Depending on the circumstances:
You may also request the deletion of your personal information, subject to applicable legal obligations
Personal information is stored in secure environments, including our internal systems as well as those of our service providers, such as our hosting, analytics, communication and transaction processing solutions.
Prismont implements appropriate security measures to protect personal information against loss, unauthorized access, disclosure or misuse throughout its retention period.
Although Prismont implements reasonable security measures in accordance with industry standards to protect personal information, no method of transmission or electronic storage can guarantee absolute security.
Accordingly, while we are committed to protecting the personal information entrusted to us, Prismont cannot guarantee that such information will never be accessed, disclosed, altered or destroyed as a result of incidents beyond our control, including, without limitation, cyberattacks, technical failures or malicious interventions.
To the extent permitted by applicable law, Prismont disclaims any liability for such incidents, except in cases of gross negligence or failure to comply with its legal obligations.
Prismont implements reasonable security measures to protect personal information against loss, unauthorized access, disclosure or misuse.
These measures include, in particular, the use of security technologies, system access controls, and the involvement of specialized service providers that contribute to the protection, performance and reliability of the Site, including solutions such as Cloudflare, Wordfence Security and secure hosting services.
Access to personal information is restricted to authorized employees, collaborators and service providers who require such access in the course of their duties and who are bound by confidentiality obligations.
Despite these measures, no security system is entirely infallible, and incidents may occur beyond our control. By using the Site, you acknowledge that the transmission of personal information involves certain risks inherent to the use of the Internet.
You are also responsible for taking the necessary precautions to protect your personal information, including by ensuring the confidentiality of your access credentials, passwords and login information.
To the extent permitted by applicable law, Prismont shall not be held liable for incidents beyond its control, including those resulting from unforeseen events or circumstances outside its reasonable control.
The Site may contain content, features or links directing to websites or services operated by third parties.
These elements are provided for informational purposes or to facilitate your navigation and are not under the control of Prismont.
When you choose to voluntarily disclose personal information in publicly accessible areas, including through features that allow the sharing or transmission of information (such as cart sharing or sending content to a third party), such information is no longer protected by this Privacy Policy and may be accessible to third parties not affiliated with Prismont, who may use it for unauthorized purposes.
Any use, distribution or exploitation of such information by third parties is done at your own risk. Prismont shall not be held responsible for any use that may be made of such information by third parties.
The Site may contain hyperlinks to third-party websites, including social media platforms, information sources or other external services.
When you access these sites or interact with these services, any information you provide is subject to the privacy policies and terms of use of those third parties.
Prismont does not exercise any control over these websites and disclaims all responsibility for their content, their personal information protection practices or their operation.
We encourage you to review the privacy policies of any websites you visit
The inclusion of such links does not imply any approval, endorsement or association by Prismont with these websites or their operators.
Prismont shall not be held liable for any damages or harm resulting from the use of such third-party websites.
Certain features of the Site may include content or technologies provided by third parties, such as embedded videos (e.g. YouTube) or sharing tools.
These services may collect certain technical information, such as your IP address or browsing behavior, and may process this data in accordance with their own privacy policies.
The information, product descriptions, technical data and content available on the Site are provided for informational purposes only and may originate from third parties, including manufacturers or partners.
Although Prismont strives to provide accurate and up-to-date information, it does not guarantee the accuracy, completeness or relevance of such content, which is provided without any warranty of any kind.
It is your responsibility to verify that the products, services or information meet your specific needs and comply with applicable requirements.
Prismont places particular importance on the protection of personal information and has designated a person responsible for ensuring compliance with applicable laws and with this Privacy Policy.
The person responsible for the protection of personal information at Prismont is responsible for ensuring that our practices regarding the collection, use, retention and disclosure of personal information comply with applicable requirements.
This person is also responsible for responding to requests relating to your rights, including those concerning access, correction or deletion of your personal information.
For any questions, requests or complaints regarding the protection of your personal information, you may contact the person responsible using the following contact details:
Name : Geneviève Thériault
Email : info@prismont.com
Phone Number : (418) 877-0778 Canada / United States : 1 (800) 463-6668
We undertake to process your request within a reasonable timeframe, in accordance with applicable legal obligations.
Prismont reserves the right to modify this Privacy Policy at any time, in particular to reflect changes in its practices, its services or applicable legal requirements.
When changes are made, the “Last Updated” date is revised to indicate the most recent version.
The modifications take effect as soon as they are published on the Site. We encourage you to review this page periodically in order to stay informed of any updates.
Your continued use of the Site following the publication of modifications constitutes your acceptance of the Privacy Policy as modified.
If you do not agree with this Privacy Policy or with its modifications, you may cease using the Site and its services.
If you have any questions about our Privacy policy, please contact us at info@prismont.com
Our mailing address is: Prismont inc., 2500, ave Watt, Ville de Québec (Qc), G1P 3T3, Canada.
You can also call us at 1-800-463-6668 (Canada and USA) or 1-418-877-0778.
Latest update : 2026-04-28
