Shipping
Delivery Delay
Most orders are shipped within 1 to 5 business days from Monday to Friday.
During holidays and company closing times, no order will be processed.
Please be aware that we depend on our shipping partners and that there can be unforeseen delays at customs or with delivery. The estimated time of the arrival of your product should be considered as an estimate only, and Prismont will not be responsible for any damages due to delays in shipping.
Delivery Service and Costs
Backorder Item
International Delivery
Risk of Loss, Title and Shipment
All risk of damage, destruction or los and title to the products will remain for Prismont until the products have been paid in full. The buyer hereby agrees to the publication of this section.
Risk of damage, destruction or loss and title to the products passes to Customer upon delivery to the designated carrier. Shipping dates are approximate and based upon prompt receipt of all necessary information.
Sales Tax and Customs
Broker, duty, local taxes and custom fees are the responsibility of the receiver and are not included in the shipping cost. If you need any detailed information about these charges, please contact your local customs office. Unloading is at the risk of the buyer.
Customer shall be responsible for obtaining any necessary governmental clearances, including any import and/or foreign exchange license, which may be required by the federal, any state or any foreign government, or any subdivision or agency of any thereof.
Returns Policy
Accuracy of an Order
When delivering the goods to the shipping destination designated by the customer, the customer must promptly inspect the contents of the package delivered to ensure that it is consistent with the order and in good condition.
Any claim for errors in the order must be made in writing and received by Prismont within 10 days of receipt of the goods by the Customer, accompanied by documentation in support of the claim.
All refunds will be processed using the same method of payment as the original purchase.
Any returns for a product that has been installed, damaged, modified, or returned incomplete will be refused.
Return of a Product
Returned merchandise must be authorized by Prismont in advance, at which time a Return Materials Authorization (RMA) number will be issued.
No returned merchandise will be accepted unless accompanied by an RMA number, with the RMA number clearly identified on the outside of the shipping container.
Return Fees
The minimum re-stocking charge will be 20% (minimum 25$CAD, 25 euro, 25$USD depending of the transaction currency used) for any material not found to be defective. Such merchandise must be in original condition and unused to qualify for credit. A written authorization of payment is necessary before any return.
Custom, special or built to order items may not qualify for credit. No returns for credit will be considered more than 30 days from date of shipment.
The restocking fee does not apply to exchanges or warranty claims. The shipping costs are not refundable. Custom orders require advance payment and can not be returned.
Return Claim During Extended Holidays
Claiming a Return
There are two methods to make a return;
First Method
- Look up your orderogin to your account on our website. In "Orders", locate the order associated with the product to return and click on "Claim a Warranty".
- Return Claim FormFill out the return claim form. We will need your contact details as well as the reason for your return claim.
- Return Claim Analysis & RMAWe will analyze your request and if the return claim is accepted, we will send you a Return Merchandise Authorization (RMA) code and detailed instructions for you to return the product.
- Shipping the ProductsFollow the instructions received. All freight charges related to the replacement or repair of products shipped to Prismont must be pre-paid and charged by the Customer.
Second Method
- Send Us an EmailSend us your full name, company, address, phone number, email, a copy of the product invoice, a photo and the SKU code of the product as well as the reason for your return at service@prismont.com.
- Return Claim Analysis & RMAWe will analyze your request and if the return claim is accepted, we will send you a Return Merchandise Authorization (RMA) code and detailed instructions for you to return the product.
- Shipping the ProductFollow the instructions received. All freight charges related to the replacement or repair of products shipped to Prismont must be pre-paid and charged by the Customer.
Contact Us
If you have any questions about our Shipping & Returns Policy, please contact us at info@prismont.com
Our mailing address is: Montfort International Ltd / Prismont, 360-850, boul. Pierre-Bertrand, Québec City, Qc, G1M 3K8, Canada.
You can also call us at 1-800-463-6668 (Canada and USA) or 1-418-877-0778.
Latest update: 2019-09-06
