Learn more about our international delivery service and our returns policy.
Most orders are shipped within 1 to 5 business days from Monday to Friday.
During holidays and company closing times, no order will be processed.
Please be aware that we depend on our shipping partners and that there can be unforeseen delays at customs or with delivery. The estimated time of the arrival of your product should be considered as an estimate only, and Prismont will not be responsible for any damages due to delays in shipping.
Delivery times are therefore provided as an indication. Delays may occur due to carrier, customs or external conditions beyond our control.
The rate charged for the shipping of your order is based on:
Before the final checkout page you will be shown the cost of shipping. Individual UPS accounts may be used for all shipments during checkout.
Prices specified are for standard packaging only. Any special packaging requested by the Customer, including special protection for export shipment, will be at the Customer’s expense.
Orders are shipped using UPS. In Québec, Canada, some orders may be shipped using Dicom.
Prismont uses a third party shipping service provider to ship its products. As such, Prismont will not be liable for any loss, damages (direct or indirect) or expense due to shipping.
If an item goes on backorder, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order.
Broker, duty, local taxes and custom fees are the responsibility of the receiver and are not included in the shipping cost. If you need any detailed information about these charges, please contact your local customs office. Unloading is at the risk of the buyer.
Customer shall be responsible for obtaining any necessary governmental clearances, including any import and/or foreign exchange license, which may be required by the federal, any state or any foreign government, or any subdivision or agency of any thereof.
All risk of damage, destruction or los and title to the products will remain for Prismont until the products have been paid in full. The buyer hereby agrees to the publication of this section.
Risk of damage, destruction or loss and title to the products passes to Customer upon delivery to the designated carrier. Shipping dates are approximate and based upon prompt receipt of all necessary information.
We ship all over the world. Only some countries are not covered by our delivery service. Contact us to find out which countries are not covered.
The rate charged for the shipping of your order is based on your location and the size and weight of your products.
The shipping is sent under the Incoterms 2020 CPT- Carriage paid. The buyer is responsible for the brokerage fees for imports, security clearance, any entry fees, import taxes or import duties and fees entail in the country where the final delivery of the goods is made.
If you need any detailed information about these charges, please contact your local customs office.
Given the current economic context and in order to simplify deliveries to the United States, all shipments must now be sent collect only, using your own carrier account. We are temporarily suspending prepaid and third-party (charge) shipments. We currently ship exclusively using your UPS or FedEx account.
This approach allows for:
This measure is temporary, but may remain in place depending on evolving trade conditions. It applies to all orders shipped to the United States.
When placing your order, you will be required to:
This information is requested directly in the cart fields before checkout.
Once these details are completed, we will process and ship your order using the provided information.
When delivering the goods to the shipping destination designated by the customer, the customer must promptly inspect the contents of the package delivered to ensure that it is consistent with the order and in good condition.
Any claim for errors in the order must be made in writing and received by Prismont within 10 days of receipt of the goods by the Customer, accompanied by documentation in support of the claim.
All refunds will be processed using the same method of payment as the original purchase.
Any returns for a product that has been installed, damaged, modified, or returned incomplete will be refused.
Custom, special or built to order items may not qualify for credit. No returns for credit will be considered more than 30 days from date of shipment.
Returned merchandise must be authorized by Prismont in advance, at which time a Return Materials Authorization (RMA) number will be issued.
No returned merchandise will be accepted unless accompanied by an RMA number, with the RMA number clearly identified on the outside of the shipping container.
The minimum re-stocking charge will be 25% (minimum 25$CAD, 25 euro, 25$USD depending of the transaction currency used) for any material not found to be defective. Such merchandise must be in original condition and unused to qualify for credit.
A written authorization of payment is necessary before any return.
All costs associated with the return of the goods including without limitation the costs of transport and shipment of goods, transport costs to the point of origin, costs associated with the alteration of buildings, etc. are the responsibility of the Buyer.
The restocking fee does not apply to exchanges or warranty claims. The shipping costs are not refundable. Custom orders require advance payment and can not be returned.
No. During holidays and closing times, no return or return claim will be processed.
Steps to submit a return request.
