We’ve gathered answers to the most common questions about our products, orders, shipping, and services. Whether you're selecting the right equipment, planning a purchase, or managing an international order, this page is here to guide you quickly and clearly.
Learn more about the relationship between Prismont and Montfort International, as well as the scope of our products, services, and industrial expertise.
Prismont is part of an industrial group with Montfort international Ltd, an industrial tools and equipment wholesale distributor and manufacturer with field service.
Together, Montfort and Prismont combine 6 complementary industrial expertises: Sawing & Cutting, Industrial Lubricants & Liquid Filtration, Industrial Finishing & Deburring, Industrial Equipment, Machine Safeguarding & Machinery Modular Guard Systems (PRISMONT) and Technical Services, spares and repairs.
Prismont is specialized in industrial security, but its partner, Montfort International Ltd, offers a wide range of industrial equipment and accessories.
This range includes, among others, industrial lubricants, sawing and cutting machines, blades and band saws, tribofinishing and deburring machines, conveyors, welding machines, and more!
Get support for your projects, equipment selection, and custom machine safety solutions. Our team is here to guide you at every step.
Our experts can help you choose the right equipment, validate your setup, or guide you toward the safest and most efficient solution.
To obtain a tailor-made safety solution, simply write to us at info@prismont.com or fill out our contact form to send us a request. We will contact you shortly to help you start your project.
For technical support, simply write to us at service@prismont.com or fill out our contact form to send us a request. We will contact you shortly to help you start your project.
Understand how duties, brokerage fees, and taxes may apply depending on your location and order.
The shipping costs of your order are based on the size, volume, weight of your products and the place of delivery. The shipping is sent under the Incoterms 2020 CPT- Carriage paid. The buyer is responsible for the brokerage fees for imports, security clearance, any entry fees, import taxes or import duties and fees entail in the country where the final delivery of the goods is made.
Find everything you need to know about shipping options, timelines, international deliveries, and special requirements.
Contact us your Prismont expert for information tailored to your region or project.
Delivery times vary depending on the delivery location, the date of the order and the products ordered. Products which can be bought directly online have aproximate delivery delays information on their product page. These approximate delays may vary depending depending on submodel or the size of the product.
During holidays and company’s closed times, no order will be processed, which may lead to longer delivery times, in which case you will be notified.
Broker, duty, and customs fees are the responsibility of the receiver and are not included in the shipping cost. If you need any detailed information about these charges, please contact your local customs office.
The rate charged for the shipping of your order is based on your location and the size and weight of your products. Before the final checkout page you will be shown the cost of shipping.
International orders are shipped using UPS and local (Québec, Canada) orders by Dicom.
We ship all over the world. Only some countries are not covered by our delivery service. Contact us to find out which countries are not covered.
We accept payments in Canadian dollars (CAD), American dollars (USD) and Euro (EUR).
If you have not received your order, simply write to us at service@prismont.com or fill out our contact form, and we will verify for you the status of your order.
Given the current economic context and in order to simplify deliveries to the United States, all shipments must now be sent collect only, using your own carrier account. We are temporarily suspending prepaid and third-party (charge) shipments. We currently ship exclusively using your UPS or FedEx account.
This approach allows for:
This measure is temporary, but may remain in place depending on evolving trade conditions. It applies to all orders shipped to the United States.
When placing your order, you will be required to:
This information is requested directly in the cart fields before checkout.
Once these details are completed, we will process and ship your order using the provided information.
No, we do not deliver to postal boxes, because our deliveries require a signature.
Learn more about our machine safety solutions, compatibility, customization options, and how to choose the right product.
Contact us your Prismont expert for information tailored to your region or project.
Not necessarily. Manufacturers are under no obligation to meet safety standards on the products they sell. Also, compliance regulations change from one country to the next, so even if you buy a compliant machine from another country, it might follow the manufacturer’s country’s regulation without following those of your own country.
Therefore, it is very important to get a safety assessment whenever you get a new machine, as only a professional safety assessment can determine the right safeguard for your specific machine and application.
It is best to leave safety assessment, installation and implementation of safety equipment to trained safety professionnals. Trained safety professionals understand safety regulations and know how to install equipment properly the first time, thus saving you time and money in the long run.
All products manufactured by Prismont are offered with a limited warranty against defects in materials and workmanship for a period of 120 days from the date of shipment.
In the case of any product manufactured by a manufacturer other than Prismont, Prismont will provide the customer with the manufacturer’s warranty.
To learn more about the warranty and its limitations, visit the Limited Warranty page.
Everything you need to know about placing, modifying, or sharing an order, as well as tracking and processing.
Yes. You can easily share your cart using the “Share Cart” button available on the cart page.
This feature generates a unique link that you can send by email or copy and paste. When opened, the recipient will see the exact same cart with all selected items.
This is especially useful for:
No. Products with an “add to quote” button are not yet available for online purchase, or require customizations.
Clicking on the “add to quote” button will bring up a contact form which, once completed and sent, will send us an email with your request. We can then contact you to complete the order.
To place an order, simply fill in your shopping cart with products and view your cart. Click the Checkout button, fill out the displayed form and pay.
Once your order has been placed, it cannot be modified or canceled.
Your order receipt has been sent to your email address when ordering. If you have not received it, check your junk mail or send us your contact details and your order information, and we will send it to you again.
You can view your order’s information directly in your Prismont account on our website, in the Orders section.
To see the status of your order, simply sign in to your account on our Prismont website and click on Orders. You will find the list of your past orders, and see the details pertaining to each.
Contact us by phone at 1-800-463-6668 or by email at info@prismont.com with your contact information and a list of your ordered products. We will verify in our database whether the order has been received or not and we will send you an order confirmation.
You can find and read our Terms & Conditions here.
Information about accepted payment methods, currencies, pricing conditions, and billing.
Broker, duty, and customs fees are the responsibility of the receiver and are not included in the shipping cost. If you need any detailed information about these charges, please contact your local customs office.
We accept Visa and Mastercard credit cards.
If you have problems finalizing your order, please contact our customer service by phone at 1-800-463-6668 or by email at info@prismont.com.
Understand our return policy, conditions, and how to proceed if an issue arises.
If there is a problem with your order, please contact our customer service by phone at 1-800-463-6668 or by email at info@prismont.com. You can also start the warranty claim procedure.
If there is a problem with your order, please contact our customer service by phone at 1-800-463-6668 or by email at info@prismont.com. You can also request a return.
The minimum restocking charge will be 20% (minimum 25$CAD, 25 euro, 25$USD depending of the transaction currency used) for any material not found to be defective. The restocking fee does not apply to exchanges or warranty claims.
For more details about exchanges and returns at Prismont, you can read our Return & Exchange policy here.
You can read our Return & Exchange policy here.
Access information about installation, documentation, and product usage.
Following your online purchases, we will send to your email address the manuals for the purchased products. These manuals will also be available in your account on our website. Just sign in to your account, and go to the Downloads section.
Manage your account, subscriptions, and communication preferences.
Yes, you must create an account in order to place an order on the Prismont website. This account will allow you to view your orders, make warranty claims, return requests, or download online your Prismont product installation manuals.
Simply login to your Prismont account and view your account. To edit your account information, go to Account Details. To edit delivery and billing addresses, go to Addresses.
All emails sent via our newsletter include an “Unsubscribe” button at its very bottom. You need only click on this link and confirm your unsubscription.
Login to your account and go to Account details. Fill in the “New password” and “Confirm new password” fields and save.
Simply click here and enter your email address in the field provided for this purpose in our website footer.
